privacy-policy

Privacy Policy

Effective Date: July 28, 2026

Welcome to RYDEX ("RYDEX", "we", "our", or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the RYDEX mobile application, website, and related services.

By using RYDEX, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Profile Photo

  • Date of Birth (if required)

  • Gender (optional)

  • Government-issued identification (for driver verification)

  • Driver's License (Drivers)

  • Vehicle Registration Details (Drivers)

Location Information

To provide ride booking and navigation services, RYDEX collects your device's location:

  • Current GPS Location

  • Pickup Location

  • Drop-off Location

  • Route Information

Location data is collected only when necessary to provide our services.

Payment Information

Depending on your selected payment method, we may collect:

  • Payment transaction details

  • UPI or digital wallet transaction references

  • Billing information

RYDEX does not store complete debit or credit card information on its servers.

Device Information

We may automatically collect:

  • Device Model

  • Operating System

  • IP Address

  • Device Identifier

  • App Version

  • Language Preference

  • Crash Reports

  • Usage Analytics

2. How We Use Your Information

We use your information to:

  • Create and manage your account

  • Book and manage rides

  • Match passengers with nearby drivers

  • Process payments

  • Verify drivers

  • Improve app performance

  • Provide customer support

  • Send ride updates and notifications

  • Detect fraud and misuse

  • Maintain platform safety

  • Comply with legal obligations

3. Location Permissions

RYDEX requires access to your location to:

  • Find nearby drivers

  • Calculate fares

  • Track rides

  • Improve pickup accuracy

  • Provide navigation

You may disable location permissions, but some services may not function properly.

4. Camera and Photo Access

We may request access to your camera or photo gallery for:

  • Profile picture upload

  • Driver verification

  • Vehicle verification

  • Identity verification

  • Document uploads

5. Contacts Permission

If enabled, contact access may be used only for features that require sharing ride information or inviting friends. We do not sell your contact information.

6. Notifications

RYDEX may send notifications regarding:

  • Ride updates

  • Booking confirmations

  • Driver arrival

  • Promotions and offers

  • Security alerts

  • Service announcements

You can manage notification preferences through your device settings.

7. Information Sharing

We may share information with:

Drivers

Passengers' pickup location, destination, name, and contact details required to complete the ride.

Passengers

Driver's name, vehicle details, rating, and contact information necessary for the trip.

Service Providers

Trusted partners who assist with:

  • Payment processing

  • SMS and email delivery

  • Maps and navigation

  • Cloud hosting

  • Customer support

  • Analytics

Legal Authorities

We may disclose information when required by law or to protect the rights, safety, or security of RYDEX, our users, or others.

8. Data Security

We implement reasonable technical and organizational measures to protect your information, including encryption, secure servers, restricted access, and regular security monitoring. However, no method of transmission or storage is completely secure.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Provide services

  • Meet legal obligations

  • Resolve disputes

  • Enforce agreements

After the retention period, information may be deleted or anonymized.

10. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information

  • Update inaccurate information

  • Delete your account

  • Request deletion of personal data

  • Withdraw consent where applicable

  • Request a copy of your data

Some information may be retained if required by law.

11. Children's Privacy

RYDEX is intended for users who are at least 18 years old or the minimum legal age required to use ride-hailing services in your jurisdiction. We do not knowingly collect personal information from children.

12. Third-Party Services

Our platform may integrate with third-party services such as:

  • Payment gateways

  • Google Maps

  • Firebase

  • SMS providers

  • Analytics services

These providers have their own privacy policies governing their handling of data.

13. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Remember preferences

  • Analyze website traffic

  • Enhance security

You may control cookies through your browser settings.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when the revised policy is published. Continued use of RYDEX after updates constitutes acceptance of the revised Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.

RYDEX Support

Email: support@rydex.co.in

Website: https://www.rydex.co.in

Customer Support: Available through the RYDEX App